RETURN AND REFUND POLICY

We strive to provide high-quality products and a positive shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Conditions

You may request a return or exchange under the following conditions:

Damaged or defective items upon arrival
Wrong items received due to our shipping error
Product not matching official listing description

Returns are accepted within 15 calendar days after delivery receipt.

To be eligible for a return, products must be in unused good condition with original packaging, original accessories intact whenever possible. Items with obvious long-term usage scratches, wear traces from daily gameplay cannot be returned for personal reasons.

How to Start a Return

To request a return, please contact us at:

service@haibingamer.com

Please include:

Order number
Reason for return
Clear photos or videos of the product (mandatory for damage/defect claims)

Once your request is approved, we will provide return instructions and the appropriate return address by email.

Please do NOT send back items without prior written authorization from our support team. Unauthorized returned parcels will be refused on delivery.

Refunds

After receiving and inspecting your returned item, we will process your refund.

Refunds are typically issued within 5–14 business days depending on your payment provider’s processing schedule.

Refund Method

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your bank, credit card provider, PayPal, or payment service, additional processing time may be required before the refund appears in your account.

Return Shipping

For defective, damaged on arrival, or incorrect items caused by our mistake, we will cover the return shipping cost.

For returns due to personal preference, wrong self-placed orders, or other non-quality-related reasons, return shipping costs shall be fully covered by customers.

All customer-initiated returns require prepaid shipping; COD (collect on delivery) parcels will be rejected immediately upon receipt.

We do not charge any restocking fees.

Order Cancellation

Orders may be canceled within 24 hours after purchase confirmation.

If the order has already been processed or shipped, cancellation may not be possible. In such cases, customers may request a return after delivery following this policy.

Non-Returnable Items

The following items may not be eligible for return:

Customized or personalized products
Products damaged due to improper use, rough handling, or unauthorized hardware/software modification
Products returned without prior official authorization
Products missing original major accessories or core components