SHIPPING POLICY

We are committed to delivering your order quickly and safely.

Thank you for visiting and shopping at HaibinGamer.

This Shipping Policy explains our order processing times, shipping methods, delivery estimates, tracking information, and shipping-related responsibilities.

Shipment Processing Time

All orders are processed within 1–3 business days.

Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit time for delivery. If there is a significant delay in shipping your order, we will contact you via email.

Shipping Options

Free standard shipping is available for orders over $70 USD.

Standard shipping for orders under $70 USD costs $8 USD.

Express shipping is available for selected regions and costs $15 USD.

Estimated delivery time for standard shipping is usually 5–8 business days after processing.

Order processing time is typically 1–3 business days.

Customs duties, taxes, VAT, or import fees imposed by the destination country are the responsibility of the customer.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).

Tracking information is usually updated within 48 hours.

If your tracking information has not been updated within 10 business days, please contact us at:

service@haibingamer.com

Shipping Areas

HaibinGamer ships to customers in:

• North America

• Europe

• Australia

• Selected International Regions

Shipping availability may vary depending on the destination and local carrier restrictions.

If your country is not available at checkout, please contact us at:

service@haibingamer.com

Shipping Information

Please make sure all shipping information provided is accurate and complete.

To help prevent payment fraud, we may need to verify customer information for certain orders.

Please ensure your email address is reachable.

We do not accept requests to change the delivery address after an order has been dispatched.

Lost Packages

If a package is confirmed lost during transit, please contact us at:

service@haibingamer.com

We will work with the shipping carrier to investigate the issue and provide an appropriate solution.

Resolution times may vary depending on the carrier and destination country.

Damaged Packages

If your order arrives damaged, please contact HaibinGamer Support within 7 days after delivery at:

service@haibingamer.com

If any issues occur during shipping, please contact us and we will assist you as soon as possible.

Please keep all packaging materials and damaged items, as they may be required when filing a shipping claim.

Please Note

If a parcel cannot be delivered due to an incorrect address, failed delivery attempts, customer absence, or refusal to accept the package, the customer may be responsible for additional shipping costs.

Customized products are non-returnable.

If re-delivery is required, additional shipping costs may apply.

We do not ship to P.O. Boxes or APO/FPO/DPO addresses.