FAQ

1. How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your location. Please note that delays may occur due to customs or peak seasons.

2. Will I receive a tracking number?

Yes. Once your order has shipped, you will receive a tracking number via email to track your package.

3. Are the games pre-installed?

Most handheld consoles come with built-in classic games. The exact number and content may vary depending on the model and version.

4. Can I return the product?

Yes. We offer a 30-day return policy. Items must be unused and in original packaging. Please contact us before returning any item.

5. What should I do if my item is damaged or not working?

Please contact us with your order number and clear photos or videos of the issue. Our support team will assist you as soon as possible.

Contact Us

If you have any questions, feel free to contact us:

Email: service@haibingamer.com
Business Location: Shenzhen, Guangdong, China
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)